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Shipping Information and Prodecures
Shipping Carriers We ship with FedEx (our preferred carrier), UPS and USPS. Calculating Shipping Charges The shipping charges are calculated based on a number of different things such as the weight, size and number of products that you have purchased. the shipping option you select - i.e. ground, 2nd day, express etc. your zip code the zip code of the warehouse the products ship from. Our main warehouse is in Pearland, TX 77584, but we also do ship from other locations. Some of our products are shipped directly from the manufacturer If you want a product shipped by a certain date and time please contact us and we will try our best to accomodate you and your timeframe. Delivery Time: Orders are usually processed within 24 hours of receipt. We are centrally located in Texas - so on the average Ground orders are delivered within 3 days. The keyword here is average - the actual times are between 3 and 7 business days depending on where you live.
Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so. For examples if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground. Insurance We automatically insure all packages. Order refusal and Discrepancies If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply. Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order. Canadian Orders: We will ship to Canada using FedEx International Priority or U.S.P.S International Priority. Canadian customers are responsible for any customs charges or any export fees for importing from the US. Potty Scotty only covers the shipping costs. International Orders: We are set up to ship international, however, we do not ship to every country. Please contact a customer service representative for additional information:
Phone (281) 485-3330 Email: customer_care@pottytrainingconcepts.com You will be responsible for all customs charges, as well an any other fees incurred for importing from the US. Potty Scotty will only cover the shipping costs.
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Home
>
Customer Care
>
Our Policies
>
Shipping Information and Prodecures
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