Ordering Policy

Ordering Options:

We provide you with four easy ways to place an order:

1) Online - this is our preferred method. Our site uses Secure Socket Layer (SSL) technology to encrypt your credit card information and our privacy policy ensures that your information will not be shared with anyone.

2) You call us at 713-817-1998 between 9 am and 3 pm CST. We will gladly process your order over the phone.

3) By email - you can email us at with your order. Please do NOT include your credit card information in the email, but DO include your phone number, so that we can call you back to process the order.

4) By mail - you can mail us your order at:

Potty Training Concepts
6907 Broadway, Suite 203
Pearland, TX 77584

Methods of Payment:

Visa, Mastercard, American Express, Discover, Check Card or Money Order and of course all the services offered by PayPal.

Currency:
Our prices are in US dollars. For international orders, the monetary conversion will take place through your credit card company.

Sales Tax:
Sales tax will be charged on all Texas orders (8.25%)
Most orders processed within 24 hours.
For all in-stock items, orders will be processed with 24 hours of receipt. Ground shipping time will usually be 3 to 7 business days after the order is shipped, depending on where you live.

Additional questions:
Phone: 713-817-1998 - M-F from 9-4:30 pm CST or leave a message.
Email us: info@pottypatty.com and we will respond to your question within 24 hours.