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Home Customer Care Our Policies > Cancellation Procedures

Cancellation Procedures

Cancellation Policy

If you need to cancel or change an order, please email or call us at 713-817-1998 immediately. If we are on the phone with other customers, your call will be directed to our voicemail system. Please leave us a message and email us your cancellation.

Orders that have not been processed will be fully refunded.

Orders that have been processed, but have not shipped, will be charged a small fee of $3.50.

Orders that have already shipped will be charged the shipping and handling fee.

Home Customer Care Our Policies > Cancellation Procedures